After thunderstorms off the coast of Cape Town delayed the docking of their cruise ship, a group of 80 Australian tourists found themselves stranded when they missed their onward flight. Luckily we were on hand to get the trip back on track.
All at sea in South Africa
After thunderstorms off the coast of Cape Town delayed the docking of their cruise ship, a group of 80 Australian tourists found themselves stranded when they missed their onward flight. Luckily we were on hand to get the trip back on track.
In order to minimise passengers’ risk of exposure to the virus, the client wanted to charter a direct flight rather than book tickets on a scheduled service. Facing stiff competition from a rival broker, we pulled out all the stops to win the contract.
Our Solution
Route: South Africa > Australia
Aircraft: Executive Jet
While an account manager in Johannesburg set about sourcing a suitable aircraft within easy reach of Cape Town to keep the positioning costs down, a colleague in Sydney was on hand to liaise with the travel company’s head office in Australia. Working with a nine-hour time difference, the pair were able to line up all the necessary permits and paperwork, and transfer payment to the airline to secure the booking – all in just three hours.
Thanks to a long-standing relationship with the operator, the South African account manager was even able to arrange a free bar on board. The group were delighted with their unexpected private flight and returned home with an extra tale to tell from their African escape.
The Finer Details
Going the extra mile: Working out of hours and with a nine-hour time difference, our teams in South Africa and Australia co-ordinated to find a solution, keeping the group leader in the loop throughout. To celebrate getting their trip back on track, the group enjoyed free drinks onboard – a little surprise from our account manager in South Africa.